FAQs

How long does shipping take?

Orders are typically shipped within 5-10 business days.

How do I track my order?

Once your order ships, you'll receive a tracking link via email within 24–48 hours. If your tracking isn't working, contact us at info@kaelyn.shop, and we'll look into it straight away.

Can I cancel or change my order?

Contact us at info@kaelyn.shop as soon as possible. We'll do our best to help before the order enters processing.

What if my item arrives damaged or incorrect?

Submit your return to our Return Centre with photos within 48 hours of delivery, and we'll make it right immediately.

How do I return an item?

Submit your return to our Return Centre within 14 days of receiving your order, and we'll walk you through the return process step by step. Once approved, a prepaid shipping label will be sent directly to your email.

When will I get my refund?

Approved refunds are processed within 5–7 business days back to your original payment method. Your bank may take a little extra time to reflect the amount.

Is my payment information secure?

Absolutely. All transactions on Kaelyn are fully encrypted with SSL technology. We never store or have access to your card details.

I haven't received my order — what should I do?

Reach out to us at info@kaelyn.shop, and we'll investigate right away.